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Double User Group

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11 years 4 months ago #537 by admin
Replied by admin on topic Double User Group
Hi,
problem with the other customer was not related to any Auto Group error.

I would like to help you but without backend or frontend access I can only guess the problem. You paste this configuration:
cb_tipodeusuario;Viajero;Viajero ofertón;true
cb_tipodeusuario;Propietario;Propietario ofertón;true

But in the screenshots the "ó" disappear. So, please, check you are using the same "strings" for plugin settings, Joomla groups, and CB field values.

Another request is, send me a screenshot of your CB field. I don't see it. You should have a field in the user profile named "cb_tipodeusuario", with 2 possible values, "Viajero" and "Propietario". Send me a screenshot.

Kind regards,
Luigi

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11 years 4 months ago #538 by admin
Replied by admin on topic Double User Group
Another possible support I could provide you is a remote session were you access your backend and share the screen with me. In this way I could check your live settings and fix the issue.

This is the method I usually use when the backend access is not possible. We should just schedule a TeamViewer session.

Kind regards,
Luigi

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11 years 3 months ago #587 by oferton
Replied by oferton on topic Double User Group
Hola, la version 1.4 resuelve el problema. Auto Group funciona perfectamente. Gracias por su soporte. :)

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11 years 3 months ago #588 by admin
Replied by admin on topic Double User Group
Really happy to ear this,
but thanks to you for helping me to fix the issue on your system.

Kind regards,
Luigi

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